Frequently Ask Questions (FAQ)

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Kulihart offers various kind of Payment Methods as shown below:-
1. Internet Banking via  Ipay88

2. Manual Bank Transfer

Bank : CIMB
Bank Account : 8602954351
Account Name : AKUDANKRAF ENTERPRISE

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may share the screenshot to our Whatsapp (013-2099861) or email us kulihart.my@gmail.com


Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please Whatsapp our Customer Service team at 013-2099861 with the message “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be canceled.


Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.

Q. How long does the delivery usually takes?

Delivery usually will take about 2-3days for Semenanjung Malaysia and 5-7 days for Sabah/Sarawak.

Delivery via Ninjavan courier for West Malaysia and J&T Express for East Malaysia. 

For Singapore delivery usually takes about 14 days using Ninjavan.

Q. I received a damaged item. What should I do?

We packed all our products carefully with Bubble Wrap and Kraft Box to ensure your item arrived safely but sometimes it is out of our control if the item damaged during delivery. We are sorry for the inconvenience caused. If you received a damaged parcel, please Whatsapp/Email us the picture of the parcel together with the Bubble Wrap, Fragile sticker, Airwaybill, and the broken products all in one picture. Please also share the broken product pics from multiple angles and also the packaging pics from multiple angles. We need this as proof to make a damage claim from Courier services.

Whatsapp 013 - 2099861 

Email : kulihart.my@gmail.com

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly Whatsapp us your questions for us to clear your doubts.